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This guide explains how to invite users to the Signals platform so they can authenticate via SAML single sign-on (SSO).

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Prerequisites

Before inviting users, ensure that:
  • You are logged into the Signals platform as an Administrator.
  • You have the email address of the user you’d like to invite.

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1. Understanding User Invitation Flow

For SAML authentication to work properly, users must have pending invitations in the Signals system before they attempt to log in. This process ensures security and proper user provisioning within the Signals platform. ⚠️ Important: Users will encounter a “No pending invite found” error if they try to log in via SAML without a pending invitation in Signals. 📋 Note: After inviting users in Signals, administrators must also assign them to the Signals enterprise application in Microsoft Entra ID. See the Entra Integration Guide for details on user assignment in Entra ID.

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2. Inviting Users in Signals

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Step 1: Access User Management

  1. Log into your Signals dashboard at https://app.getsignals.ai
  2. Navigate to https://app.getsignals.ai/#/user_management/users
  3. Look for Invite User in the top right. Signals User Rect

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Step 2: Send Invitations

  1. Click Invite User
  2. Enter the user’s email address (this must match their Entra ID email)
  3. Select the desired role/permissions for the user
  4. Select the desired chat permissions for the user Signals User Invite Modal Numerical Steps
  5. Click Send Invite

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Step 3: Verify Invitation Status

  • The user will appear in your user list with a Pending status
  • The invitation email is sent to the user’s email address
  • Keep track of pending invitations for SAML assignment

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3. User Login Process

Once users have been invited in Signals and assigned in Entra ID, they can log in via SAML:

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Option 1: Direct SAML Login

Users can navigate directly to: https://app.getsignals.ai/api/core/auth/azure/saml/login

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4. Troubleshooting User Invitations

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Common Issues and Solutions

“No pending invite found” Error
  • Verify the user has a pending invitation in Signals
  • Check that the email address matches exactly between Signals and Entra ID
  • Ensure the invitation hasn’t expired
  • Confirm the user has been assigned to the Signals application in Entra ID (see Entra Integration Guide)
User Cannot Access After Login
  • Verify the user’s role and permissions in Signals
  • Check if additional onboarding steps are required
  • Confirm the user is assigned to the correct groups/resources
Invitation Email Not Received
  • Check spam/junk folders
  • Verify the email address is correct
  • Resend the invitation if necessary
  • Contact your email administrator about delivery issues
User Shows as “Pending” Indefinitely
  • The user may not have completed the invitation process
  • Check if they’ve clicked the invitation link
  • Verify they can access the SAML login flow

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5. Next Steps

After successfully inviting and configuring users:
  1. Test the complete flow with a test user
  2. Plan regular reviews of user access and roles
For additional support with user management, contact Signals directly.